6 Keys To Improving Your Team’s Customer Service Training
What is the one thing you need to do to drastically improve relationships with your customers? Improve your customer training. No matter how good your product or service is, the only thing a customer...
View Article6 Advanced Tips To Improve Small Business Customer Service
Starting your own venture is challenging. But the going gets tougher when it comes to running your small business successfully. There are big names in every industry, but customers despite the luxury...
View Article5 Customer Service Skills Every SaaS Support Team Needs
Customer service is not limited to your customer service department. Anyone in your business that will come in contact with users of your product by phone, by email, or through social media will...
View ArticleCustomer Experience Strategy Best Practices
You may have a marketing strategy. You probably have a sales strategy. But do you have a customer experience strategy? While every company has a handful (or truckload full) of strategies they use to...
View Article8 Must-Avoid Words In Customer Service
Offering good customer service is not every business’s cup of tea. While most of them vouch being there for their customers 24/7, there are only a handful that actually manage it. Most of us have...
View Article3 Reasons Your Customer Service Also Needs A Community
Customers today seek more than just a good deal for the product or service they need. The services that come additionally with a purchase has become the prime focus of this hyper informed generation....
View Article6 ways to make your customer service reviews delightful
Most businesses today aim at getting satisfied customers. But we think, they shouldn’t stop there. Customers who are just ‘satisfied’ don’t recommend the products and services in their circles. And...
View ArticleHow To Make Your Brand Customer Experience Ready For 2016
The year 2015 was all about how businesses need not focus on the millennials because they weren’t the ‘real customers’ or ‘ideal customers’. But at the cusp of 2016, it is safe to say that millennials...
View Article4 Simple Strategies For Excellent Customer Service On Social Media
Customer service has taken to social media. While some might want to spend some time thinking that it can’t be, the smarter ones already know it is true. The modern generation almost forever attached...
View ArticleFour Simple Steps to Cut Customer Service Costs by 50%
But good customer care comes with a hefty price tag – an average cost per inbound customer service call is estimated to be $1.30 as per the Worldwide Industry Benchmark Report 2015. So how do you cut...
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